Refund Policy

Last updated: November 2025

Damaged Product Refunds

At The Workshop, we take great care in producing and packaging your 3D printed items. However, if you receive a damaged product, we offer refunds under the following conditions:

Eligibility Criteria

• The product must be damaged upon delivery
• Damage must be reported within 3 business days of receiving the order
• You must provide clear photographic evidence of the damage
• The product must not have been used or modified after delivery

How to Request a Refund

1. Contact us immediately via email at theworkshoppeg@gmail.com or phone at +201040295086
2. Provide your order number and details
3. Send clear photos showing the damage from multiple angles
4. Include photos of the packaging if relevant

Refund Processing

Once your refund request is approved:

• Full refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• You may be required to return the damaged item at our expense

Non-Refundable Situations

Refunds will NOT be issued for:

• Damage reported after the 3-day window
• Damage caused by user modification or misuse
• Products that do not match personal expectations (color, size as specified)
• Change of mind or buyer's remorse
• Incorrect address provided by the customer

Replacement Option

Instead of a refund, we may offer to replace the damaged item at no additional cost. Replacement items are subject to the same 3D printing and delivery timelines as original orders.

Contact Information

For refund inquiries, please contact us:

• Email: theworkshoppeg@gmail.com
• Phone: +201040295086
• Address: Cairo, Egypt